Terms and Conditions

Factory Match Guarantee

At The Seat Shop all of our leather seat covers are guaranteed to match the original color pallet of the vehicle’s OEM interior.

NOTE!! Please watch our cleaning video and follow those instructions in order to ensure a good color match.  Leather acquires a shine or sheen to it over time do to human oils, dirt, etc. Leather naturally has a “flat mat” finish.  If you do not clean your OEM seats, they will not match a brand new leather seat cover. 

After you clean your seats, if you are unhappy with the color match for any reason, please give us a call.  We will do whatever we can to troubleshoot the problem and come to a resolution. 

Just know that you are never stuck with a product from our company that you don’t like.  You are always welcome to return your cover to us for a refund according to our return policy.

Manufacturing Process

We manufacture all of our leather seat covers in Dallas Texas.  Each leather hide is inspected for color accuracy and grain before it is used in the manufacturing of our seat covers. 

We manufacture all of our leather seat covers to the OEM specs. 

All of our leather seat covers have genuine leather on the seating surfaces and vinyl on the side and back skirting, exactly how the OEM covers are made.  Due to several different power/air bag options, we do not pre-cut holes for these options.  These cuts are to be made at the time of installation.

Warranty

We don’t like reading a bunch of legal jargon and we assume you don’t either. So we have made our warranty very straight forward and easy to understand.

We are here to help resolve any issue you may have. Bottom line is we consider every client a friend and treat them accordingly. Please treat us the same and we’ll all have a great experience working together!

Factory Match Leather Seat Covers

If there is a problem with the craftsmanship of the cover and it has been less than 1 year from the date of purchase, please contact us. You may be asked to provide us pictures of the defect in order to authorize the replacement.

Once we authorize the replacement we will ship you a new cover with pre-paid return shipping labels to have the defective cover returned to us. We are not able to authorize a replacement due to abnormal wear or abuse.

3rd Row Seats

We do NOT manufacture 3rd row seats and therefore do not offer a manufacturer’s warranty. All 3rd Row Seats purchased from The Seat Shop will ship in like new condition and are tested and deemed in good working order.

If your seat arrives and has been damaged during the shipping process, please contact us immediately. Keep the box and packing materials as you may be asked to take pictures of the packaging for us to file a claim with the shipping company. In the event of damage to plastic trim pieces, we will send replacement parts to you free of charge. If the seat is damaged beyond repair, we will authorize a full replacement.

For details or any questions regarding our 3rd Row Seats please contact us directly at 214-710-2565.

 

The Bottom line

We work very hard to provide our customers the very best products in an accurate and timely manner.  We will do everything we can to ensure you are completely satisfied with your purchase.